One of our prime focuses is to provide a complete IT support package designed to suit the way your business works. And that’s why all of our IT support services are tailored to fit the need of each of our clients. Whether its an adhoc, per hour basis, or a bespoke monthly support contract we can help provide IT support for your entire company.
Our services range from end user support; including support for the likes of Microsoft Office, Windows OS, Office 365, right through to hardware support for the times when a computer develops a fault.
We can sit down with you to help create a fully customisable support package to include only the things you want covered. Or should you choose we can offer a fixed hourly rate, giving you the flexibility of professional IT support when you need it.
Remote & On-Site Support
Both our adhoc and tailored IT support packages not only include on-site IT support for your staff, but also include remote desktop support. We find that around 90% of problems can be fixed by remotely dialing in to the end users machine and fixing the problem, this not only offers a much quicker resolution time, but also allows us to offer a reduce hourly rate for remote desktop support.
Support Package Benefits
While our IT support package can be completely tailored to fit the way your business works, some of our key features include:-
Active system monitoring
Free telephone support
No Call Out Charges
1 hour response time
While many large companies may already have there own IT department, we understand that these can often be centrally based, away from many of there locations. We’ve found that it can often be more cost effective to use a local fully trained technician, to go on-site and liaise with the IT department to fix the issue.